Employees of Samuel Coraluzzo, Inc., the East Coast’s premier bulk petroleum transporters, pride themselves on exceptional service and safety for over 60 years now. To stay competitive, company leadership continuously examines ways to improve equipment utilization, keep pace with a growing fleet network and satisfy increasing customer demand for proactive, consistent communication. The question became: How to do it successfully?
Coraluzzo turned to Trimble Transportation’s TMT ServiceConnect to support their growing fleet service and repair requirements. TMT ServiceConnect, powered by the Decisiv Service Relationship Management (SRM) Ecosystem, gives fleets service connectivity to 4,500 service locations across the United States. This more seamless connection between fleets and repair shops makes it easier to collaborate through an online portal to:
- schedule repair and maintenance activities
- track service status
- record service, parts and labor
- create invoices for the service performed
Time savings and accuracy
The Coraluzzo team is reaping a 27-50% improvement in downtime along with unparalleled benefits in key areas, including time savings and accuracy. Staff spends less time re-keying notes and VMRS-codes into the TMT platform from outsourced service events and report more accurate, complete capture of long repair orders. Coraluzzo uses a customized, exception-based dashboard that displays critical cases prominently.
Better management of all service operations
With visibility into every open repair, the company, with more than 400 power units and 250 tank trailers, monitors the real-time status of all service events, both in-network and outsourced. TMT ServiceConnect provides a comprehensive view of dealer performance by location, region and other criteria that contribute to the company’s success.
Improved financial processes
By taking advantage of repair orders that are automatically imported, Coraluzzo is recapturing more warranty dollars. The company notes that streamlined estimates and approvals result in fewer estimate/invoice mismatches and overbilling. An online estimate and review process lessens the likelihood of surprise or contested billing and, therefore, reduces invoice disputes. TMT ServiceConnect improves equipment utilization with better asset uptime, fewer repeat repairs and stronger preventive maintenance processes.
“TMT ServiceConnect gives us the opportunity to realize huge time savings, and is more accurate…whereas our budget might not allow us to hire a new person, we can reallocate man hours to more important tasks.”
– Dave Gartee, Director of Maintenance, Coraluzzo