How Royal Trucking Company achieved its on-time delivery goals with Trimble | Case study

Maintaining a high standard of service is paramount for Royal Trucking Company, but to stay competitive, they sought to increase their on-time delivery performance. By expanding their use of Trimble solutions—including Trimble TMW.Suite TMS and TMT Fleet Maintenance—the carrier has transformed its operations, boosting on-time deliveries to 94% and empowering its shop to proactively resolve maintenance issues before they disrupt the supply chain.

The challenge: Achieving on-time delivery success

Known for providing a high level of service in handling dry freight and flatbed loads for customers in the southern part of the US, Royal Trucking Company operates 250 tractors and 500 trailers from its West Point, Michigan, headquarters and a terminal in the Atlanta area. A few years ago, however, the carrier realized its on-time delivery record was not up to par.

“Typically, we made deliveries on schedule about 82% of the time,” said a Royal Trucking representative. “In other words, 18% of our loads did not arrive on time. We needed to do a much better job identifying when a load is going to be late and let the customer know when we have an issue because something happened on the road.”

Royal also identified a need to more effectively manage its asset maintenance operations. “Fleet maintenance is essential to keeping our trucks generating revenue,” he says. “It was vitality important for us to better understand service issues that need to be addressed so we could return our trucks to the fleet management team as quickly as possible.”

 “There’s no question that Trimble has made our company more profitable because we’re able to be proactive in managing our business. As an essential partner, Trimble has repeatedly delivered and keeps getting better.”

– Royal Trucking Company representative

The solution: Implementation of Trimble solutions

To improve their overall operational performance, Royal Trucking expanded its use of Trimble solutions. This broad implementation addresses a wide range of operational challenges and opportunities:

• • TMW.Suite TMS, our premier transportation management system, was deployed to manage loads and an array of other business processes.
  • Trimble hosted services to enhance data security and improve the availability of applications.
  • Business intelligence solutions, including Engage.Bid which assists in identifying and capturing profitable loads, help make smart, fast business decisions to drive revenue and efficiency.
  • TMT Fleet Maintenance, our premier maintenance tracking software, reduced asset maintenance costs and improve uptime.

The result: Greater efficiency and on-time delivery at reduced cost

“There’s no question that Trimble has made our company more profitable because we’re able to be proactive in managing our business,” said the Royal Trucking representative. “As an essential partner, Trimble has repeatedly delivered and keeps getting better.

Using a range of Trimble solutions, Royal quickly improved its on-time delivery rate to 94%. The software is enabling the fleet to continue to improve its ability to deliver loads on time to ensure strong customer satisfaction.

TMT Fleet Maintenance has helped the carrier’s shop facility to more proactively identify and address problems and improve overall efficiency. In conjunction with telematics systems that identify faults as they occur, the company can now route the truck to a service center, get the repair done as quickly as possible, and keep the load moving.

“One of the key things that Trimble has done is to allow us to closely manage assets, reduce costs and make better management decisions. With Trimble products and professional services we can streamline business processes and have a complete value chain in place. I would tell anyone to take a serious look at Trimble as a solution for their complete fleet management system.”

– Royal Trucking Company Representative

Want to enhance your operations with TMW.Suite TMS or TMT Fleet Maintenance? Contact our team for a consultation and demo.