At the March 2020 in.sight user conference + expo, we debuted a complimentary version of our Visibility platform for existing Transportation customers. This complimentary version is available for customers using a combination of Trimble Mobility solutions and any of the following Trimble TMS platforms: Innovative, TMW.Suite and TruckMate.
While supply chain visibility is of crucial importance for shippers, being able to track freight throughout its journey can also be beneficial for carriers. By leveraging Visibility technology in their operations, fleets can reach new levels of efficiency and performance, including by:
1. Streamlining Freight Track and Trace
Too often, carriers spend a significant amount of time each day tracking and tracing shipment locations and then communicating those details to their shippers. By integrating with your backend systems and core transportation data, Trimble Visibility can drastically reduce the amount of time your teams spend tracking and tracing shipments, and communicating status to your shippers.
With robust filter and search capabilities, you can see exactly what’s moving on every order, stop and shipment by filtering by geographic region, equipment type, or dozens of additional elements for separate monitoring responsibilities. You are also able to set up your own map views using defined searches and filters for shipments that are on time, at risk of being late or already running late.
2. Improving Customer Service
It is becoming more frequent that shippers need to know the ETA accuracy of a shipment down to the hour or minute in order to provide the best service to their customers. Trimble Visibility’s seamless interface gives your team all the information they need to accurately report ETAs and mitigate risks such as proactive weather or traffic delays to delivery times.
Empowered with this information, your customer care team can proactively address any shipment issues before they become major concerns.
3. Sharing Shipment Data
Not everyone across your organization or customer base needs to see all of your fleet’s shipment data. Trimble Visibility enables you to only share the information you want with specific internal and external stakeholders. Not only does this reduce the amount of time spent communicating shipment updates, it also helps build trust and transparency with your clients since they can see exactly where their shipment is at any time.
Through a robust set of notifications that can be set up through SMS and email, you can also stay informed even when you are on the go. Real-time dispatcher alerts, within and outside the portal, allow you to focus on exception-based processing without the need for excessive phone calls and emails between drivers, transportation management teams and customers.
Interested in discovering how 360-degree visibility can be applied to your fleet’s operations? Contact us today to schedule a demo to learn how Trimble Visibility can help empower you to make smarter decisions and improve the performance of your fleet.