The Difference A Year Makes
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PeopleNet BLU®, Automated Workflow, eDriver Logs®, PeopleNet Fleet Manager
Out with the old (unreliable technology)
It’s a familiar tune: “Unreliable technology that’s too limiting.” That’s how Jeremy Payn, analyst programmer for JRaylTransport describes the system that drove the company to seek a new technology provider. And when all was said and done after investigating quite a few vendors; “We chose PeopleNet,” he says, “mainly because the references about their service were head and shoulders above others.”
He hasn’t looked back since then.
“I can honestly say thatPeopleNet goes to extraordinary lengths to resolve issues. I can reach a person who is familiar with our company 24/7. They are beyond fair in how they treat us.”
– Jeremy Payn, Analyst Programmer, JRayl Transport
In with the new (savings)
Fast-forward one year, and JRayl is growing its fleet withouthaving to add personnel, thanks to PeopleNet. “We continue becoming more and more automated, but our automated arrival and departure workflow is saving drivers and dispatcha lot of time by eliminating telephone calls. We’ve integrated Automated Workflow with the company’s TMW back-end software, so all information, including GPS tracking,automatically feeds the system,” says Ryan Richards, director of operations, “It translates into a great time-saver for drivers and dispatchers. Eventually, our system will automatically trigger ETA emails to keep customers updated,which will reduce calls even more.”
He adds that automated prompts make drivers’ jobs easier and help get the information required for billing. The company is working on integrating payroll with their back office as well, which will tie in HOS from eDriver Logs.
eDriver Logs was a tough rollout,” says Payn, “but honestly, there was less pushback than I anticipated.” His approach may have had something to do with the program’s success. Ihandpicked a core team of drivers and paid them an extra rate per mile to become our in-cab experts and driver mentors. They were our cheerleaders—the whiz kids others could go to with questions. When it was time for the later groups to get started—those who were the loudest objectors—eDriver Logs was already a hit. If you didn’t get on board, you just might be regarded as an outcast.”
Payn added that use of electronic logs has really alleviatedthe company’s concern over CSA (Compliance SafetyAccountability) and DOT audits.
Taking a huge chunk of dispatch-driver telephonecommunication out of JRayl’s workflow is a big plus for safe driving as well. “We even encourage drivers to use in-cab email for their private communications instead of cellphones,” says Payn.
Keep ‘em moving
It’s all about keeping drivers and the back office efficient and operating safely. “We want to keep our drivers moving. GPSand Automated Workflow helps us keep an eye on detention, so we can work with customers to reduce and hopefully eliminate that extra time at the dock that causes delays forother customers.”
- In-cab Scanning
- Expand use of Automated Workflow to further lighten drivers’ administrative responsibilities and make driver’s job easier
- Consider In-Cab Navigation for reducing OOR and driver retention